Self-service kiosks and vending

Empower your customers with high performance self-service technology.

Self-service is no longer a ‘nice to have’ – it’s become an expectation from customers wanting more power over the way they interact with your business. While self-service kiosks and devices give people the freedom to engage your services when they need them, device downtime can disappoint customers despite your best efforts to provide a memorable experience.

We work with organisations of all sizes to identify and implement the best self-service solution for your business.
  • Supermarkets
  • Retailers
  • Restaurants
  • Pubs and clubs
  • Gaming venues
  • Hotels
  • Hospitals
  • Surgeries
  • Airports
  • Councils

Deliver a secure experience for your customers. We partner with leading manufacturers and suppliers of high performance self-service kiosks and devices for transactions and payments. We can tailor a cash management, support and maintenance solution to keep your devices and systems working their best.

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Empower customers to order and pay

Choose from a range of highly configurable self-service solutions to suit your business. With decades of industry experience, we can help build the right solution to roll-out and support.

Serve more customers with faster service

While long queues show demand for your business, some customers simply won’t wait. Increase your volume of orders without hiring more staff.

Get the best out of your self-service devices

Understand how your self-service kiosks work with full training for your staff. Boost customer service and reduce queues with self-service technology, backed by a single point of contact for maintenance and support.

Limit system downtime for reliable self-service.

Partner with CFG Security for 24/7 support and maintenance of your self-service devices. We identify and implement the best self-service solution for your business. Our freestanding and wall mounted self-service devices include:
  • Food self-order kiosks
  • Hotel check-in kiosks
  • Ticketing self-service kiosk
  • Self-service car wash equipment
  • Information kiosks
  • Bill payments and purchase of service kiosks
  • Map directory kiosks
  • Reception kiosks
  • and more

Our certified technicians can visit your facility to service, maintain and restore equipment, with fast and reliable service to keep your devices running smoothly.

Proactive vending system maintenance

 

CFG Security provides a single point of contact for end-to-end support and maintenance to ensure your vending systems work their best. This includes health monitoring and security services, backed by a real-time interface to our monitoring centre for quick action when required.

Our qualified technicians perform proactive onsite maintenance and fix simple and complex technical issues, including refrigeration re-gassing, coin mechanism and note reader repair, delivery motor repair and wiring problems.
  • Snack and drink vending
  • Drinks and gym vending
  • PPE vending
  • Coffee vending
  • Medical vending
  • and more

Need cash collection and supply from vending machines too? We can tailor an end-to-end secure cash management, support and maintenance solution to protect your staff and keep your vending systems running smoothly.

Contact Us
1

Network implementation

Deploy your self-service devices quickly and efficiently. Our proven end-to-end implementation solution ensures seamless deployment from procurement to go-live. We also provide training to ensure your staff understand the full functionality of your devices.

2

Installation and commissioning

Whether you’re moving a self-service kiosk just a few metres or installing it in a new location, our expert technicians ensure your installation works as it should. We supply and install all types of kiosks, self-service devices and vending machines, from simple models to full service multi-functional devices.

3

Cash supply and replenishment

Secure cash provision and replenishment services for all types of kiosks, vending machines and self-service terminals. This includes end-of-day settlement, replacement of consumables and light cleaning.

4

Training

We provide full training to ensure your team members understand what your kiosks and devices can do and how they work so they can be on hand to help your customers when they need it. Staff can also learn first line maintenance such as replenishing receipt rolls, clearing simple jams and more to reduce downtime.

5

Device monitoring and help desk

We provide market-leading device availability with 24/7 support. CFG Security’s A1 -certified monitoring centre provides real-time device status to our team of highly trained technicians. We work in close partnership with self-service device providers to supply spare parts and ensure your kiosks and vending systems are available when your customers need them.

6

Maintenance and repair

Transform the way you maintain kiosks, self-service devices and vending systems. Whether you need basic support or a complete end-to-end maintenance solution, we provide a range of options for your devices to reduce the time and cost of maintenance. Partner with a single source of contact for 24/7 support.

  • 0800-123456 (24/7 Support Line)
  • info@example.com
  • 6701 Democracy Blvd, Suite 300, USA